Shipping Policy
This page explains where we deliver, how long it takes and what happens along the way. Short version: every order ships free, fully tracked, to Australia and New Zealand.
1. Where we deliver
We currently deliver to addresses in Australia and New Zealand, including PO boxes and parcel lockers where the carrier supports them.
We are not able to accept orders for delivery to other countries at this time.
2. Shipping cost
Shipping is free on every order, with no minimum spend. The price you see at checkout is the price you pay.
3. Processing time
Orders are checked, packed and handed to the carrier within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays.
Orders placed on a weekend or public holiday are processed on the next business day.
4. Delivery time
Once dispatched, parcels are delivered by Australia Post (Australia) or NZ Post (New Zealand). Typical transit time is:
- Australia: 5–10 business days
- New Zealand: 6–12 business days
Including processing, most orders arrive within 7–14 business days of the order date. These are estimates. Peak periods (sales, Christmas), weather events, carrier disruptions and customs checks can add a few days.
5. Tracking your order
As soon as your parcel is on its way you receive an email with your tracking number. You can follow it any time on our Track Your Order page or directly with the carrier.
Tracking can take 24–48 hours to show its first scan after dispatch. This is normal.
6. Delivery address
Your order is sent to the address you enter at checkout, so please check it before you confirm. If you notice a mistake, email us straight away at info@shapeswardrobe.com with your order number. We can update the address until the parcel has been dispatched; after that we are in the carrier's hands.
Parcels returned to us because of an incomplete or incorrect address can be re-sent once the address is corrected.
7. Duties, taxes and customs
Prices are shown in Australian dollars (AUD). We do not add any charges on top of the checkout price. In the unlikely event that a customs authority applies duties or taxes on delivery, those are payable by the recipient.
8. Delayed, lost or damaged parcels
If your tracking has not moved for 7 business days, or your parcel arrives damaged, contact us within 48 hours of delivery (photos help) and we will sort it out with the carrier. Parcels confirmed lost in transit are replaced or refunded in full.
Once a parcel is marked as delivered to the address you provided, it is your responsibility. If it is missing, please check with household members, neighbours and the carrier first, then contact us and we will help investigate.
9. Split shipments
Orders with several items may occasionally arrive in more than one parcel. You will receive a tracking number for each. You are never charged extra for this.
10. Returns
Free shipping covers delivery to you. If you change your mind, the cost of sending an item back is yours; if something is faulty or not what you ordered, we cover it. Full details are in our Return & Refund Policy.
11. Questions
Anything unclear? Email info@shapeswardrobe.com, call +61 2 3820 5353 or use our contact page.
12. Company Information
Store name: Shapes Wardrobe
Company name: ATTOH COMMERCE LTD
Company number: 17242162
Company address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Email: info@shapeswardrobe.com
Phone: +61 2 3820 5353
Instagram: Follow us on Instagram (TBA)
Customer service hours
Monday to Friday: 09:00 – 18:00 (AEST)
Monday to Friday: 11:00 – 20:00 (NZST)
Saturday and Sunday: closed
We reply to every message within 24 hours on business days.