Privacy Policy
This Privacy Policy explains what personal information Shapes Wardrobe (operated by ATTOH COMMERCE LTD) collects when you visit shapeswardrobe.com or place an order, how we use it and the choices you have. We keep it short and in plain English.
Last updated: 21 September 2026
1. Who we are
Shapes Wardrobe is a trading name of ATTOH COMMERCE LTD, company number 17242162, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We are the data controller for the personal information described in this policy. Contact: info@shapeswardrobe.com.
2. What we collect
- Order details: name, delivery and billing address, email address, phone number and the items you buy.
- Payment details: handled by our payment providers. We never see or store your full card number.
- Account details: if you create an account, your login and order history.
- Messages: anything you send us by email, phone or through the contact form.
- Device and usage data: IP address, browser type, pages viewed and how you reached our site, collected through cookies and similar technologies.
3. How we use it
- To process, ship and track your order and to send order updates
- To answer your questions and handle returns and refunds
- To prevent fraud and keep our store secure
- To send marketing emails, only if you have opted in; you can unsubscribe at any time
- To show relevant ads and measure how our site and campaigns perform
- To meet our legal and tax obligations
We rely on the following lawful bases: performance of a contract (your order), our legitimate interests (running and protecting the store), your consent (marketing and non-essential cookies) and legal obligation.
4. Who we share it with
We share personal information only where needed to run the store:
- Shopify, which hosts our store and processes checkout
- Payment providers (for example Shopify Payments, Apple Pay, Google Pay) to take payment
- Carriers such as Australia Post and NZ Post, and our fulfilment partner, to deliver your order
- Email and marketing tools to send order emails and, if you opted in, newsletters
- Analytics and advertising platforms such as Google and Meta, to measure our site and show relevant ads
- Authorities where the law requires it
We never sell your personal information.
5. Cookies
We use cookies for the essentials (your cart, checkout, security), for analytics and, with your consent, for advertising. You can manage non-essential cookies through the cookie banner or your browser settings. Turning off essential cookies will stop checkout from working.
6. International transfers
Our company is based in the United Kingdom and our providers operate globally, so your information may be processed outside Australia or New Zealand. Where that happens we use providers with appropriate safeguards, such as standard contractual clauses.
7. How long we keep it
Order records are kept for as long as tax and accounting law requires (generally 7 years). Marketing data is kept until you unsubscribe. Other data is kept only as long as we need it for the purposes above.
8. Your rights
Under the Australian Privacy Act 1988, the New Zealand Privacy Act 2020 and the UK GDPR you can ask us to:
- tell you what personal information we hold about you and give you a copy
- correct information that is wrong or out of date
- delete your information, where we no longer need it
- stop sending you marketing
- restrict or object to certain processing
Email info@shapeswardrobe.com to make a request. We may need to verify your identity first and we reply within 30 days. If you are not happy with our response you can complain to the Office of the Australian Information Commissioner (oaic.gov.au), the New Zealand Privacy Commissioner (privacy.org.nz) or the UK Information Commissioner's Office (ico.org.uk).
9. Security
Our store runs on Shopify, with SSL encryption on every page and PCI-DSS compliant payment processing. No system is perfectly secure, so please keep your account password private.
10. Children
Our store is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their details, contact us and we will delete them.
11. Third-party links
Our site may link to other websites, including our Instagram page. Their privacy practices are their own; please read their policies.
12. Changes to this policy
We update this policy when our practices change. The date at the top tells you when it was last revised.
13. Company Information
Store name: Shapes Wardrobe
Company name: ATTOH COMMERCE LTD
Company number: 17242162
Company address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Email: info@shapeswardrobe.com
Phone: +61 2 3820 5353
Instagram: Follow us on Instagram (TBA)
Customer service hours
Monday to Friday: 09:00 – 18:00 (AEST)
Monday to Friday: 11:00 – 20:00 (NZST)
Saturday and Sunday: closed
We reply to every message within 24 hours on business days.